PLEASE NOTE: THIS IS AN OLD POST FROM 2017 and the issue described here no longer exists. If you are having trouble rinsing away Sulky stabilizer please review this current post. Thanks!
Hello, guys! This is a Sulky PSA. You folks know how much I love their Printable Sticky Fabri-Solvy. I can't live without it! It's an integral part of my Twelve Days ornament series. However, I've heard from several heartbroken crafters just lately who can't get the Sulky stabilizer washed off of their embroidered ornament pieces even though they have followed all the directions and are doing everything right. If this is YOU, you are not crazy. You have some faulty stabilizer!
I've just spoken to Patty Lee at Sulky. She was so helpful and apologetic! She tells me the manufacturer who makes the glue for the stabilizer reformulated the glue without informing Sulky. While the reformulated glue worked for some industrial applications it did not work for Sticky Fabri-Solvy. Sulky was not aware of the problem until some of the faulty stabilizer had already been distributed to resellers.
Have they fixed the problem?
YES! There are no batch numbers to check, so you will need to test your product before using if you have the old packaging and name. The stabilizer has now been renamed and repackaged, so the new stuff should be fine. New name: Sulky Printable Stick 'n Stitch.
Questions? She will be very happy to help:
Patty Lee
(800) 874-4115, extension 173
(If you are outside the US you might need to visit the website to get the correct phone number)
How do I know if my stabilizer is the bad batch?
If you are breaking open a new pack of the old packaging/name (see above), test it first! Go ahead and print the pattern on the stabilizer just in case it's good. Then cut out a blank corner or strip of the page, peel the backing off and stick it on a piece of scrap fabric. If it doesn't soak away in cold water after a few minutes, you may have the bad stuff. This is what it looked like for me. The bad stuff is on the left (turns clear and gooey), the good stuff is on the right (turns white and dissolves away):
I have the bad stuff. What do I do?
Sulky will gladly replace your faulty stabilizer. Please contact:
Patty Lee
(800) 874-4115, extension 173
(If you are outside the US you might need to visit the website to get the correct phone number)
OK, but how do I fix my current project?
There are some things to try! Patty has a list of suggestions that will hopefully fix the problem and she even offered to foot the bill for dry cleaning for your project if that would help. Please contact her.
Thanks very much to the crafters who let me know about this problem! I'm so sorry you ran into it and I hope you will be willing to try another project with the REAL stabilizer (with the new name!) so that you can discover just how wonderful it is!